Leonardo dos Santos
Business Development Manager

+55 11 9 6308-3227

[email protected]


Business Process Management

To assess whether the policies, standards and procedures, even if not yet documented, are being used to benefit the success of the business, it is necessary to develop a REVIEW OF PROCESSES. Companies have requested services of this nature very frequently and the results obtained with the application of our methodology are exciting.

Review of processes

The REVIEW OF PROCESSES offers excellent opportunities for reflecting on management affairs and leverages significant advances in corporate governance practices.

Some advantages of our methodology:

  • Identify gaps and opportunities for improvement in the processes
  • Facilitate the identification of possible frauds, other risks and the creation of control activities to avoid them
  • Allow comparison and assimilation of best market practices
  • Create a culture focused on efficiency in internal controls.

Policies, Standards and Procedures


The success or failure of an entrepreneurship is, for the most part, directly related to the guidelines or action lines followed by the entrepreneur of the business.

These guidelines or action lines represent the true sense of the company’s POLICIES. We highlight ‘true sense’ because, too often, we hear the misuse of this term from the top management. They speak of "policies" when in fact what they are referring to are "standards" or "procedures".

POLICIES characterize the company and, when formalized, make clear the desired relationship to all business stakeholders.

The transparency of POLICIES enables, among other benefits, the clear development of the strategic objectives and the consequent achievement of expected results.


STANDARDS are the management tools to communicate – and make clear - to the business areas or processes, the "form" or "orders" of how to comply with the POLICIES.

Documented STANDARDS will ensure compliance with policies at all hierarchy levels and give the necessary support to perform the procedures.


They are the implementation patterns adopted in compliance with the standards.

This is the most dynamic part of this tripod, because policies and standards do not change very often. Procedures, however, must always be open to receive suggestions that end up resulting in the highly demanded operational continuous improvements.

The formalization of procedures provides many benefits to management, including:

  • Predictability of the expected result of a process - standardization
  • Increased security in internal controls of the organization and transparency of transactions and management
  • Reduced operating costs
  • Reduce possibilities of fraud and error
  • Facilitate the identification and management of risks
  • Increased speed and integration of information
  • Easy to train people (especially new employees)
  • Free the minds of managers from the "routine" so they can "think big" about the business.

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